Quote / Testimonial:
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
Friends and Family Test
Friends and Family Test Results
2025
Here are the Friends and Family Test results for Forge Close Surgery for 2025:
| Month | Very Good | Good | Average | Poor | Very Poor | Total |
| Jan 25 | 89 | 28 | 8 | 1 | 2 | 128 |
| Feb 25 | 116 | 20 | 5 | 3 | 4 | 148 |
| Mar 25 | 86 | 122 | 2 | 3 | 2 | 215 |
| Apr 25 | 77 | 12 | 4 | 2 | 2 | 97 |
| May 25 | 89 | 24 | 3 | 4 | 2 | 122 |
| Jun 25 | 104 | 26 | 4 | 2 | 3 | 139 |
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Feedback and Comments
The feedback that we receive alongside the scores are really useful in evaluating the results.
A selection of comments from the last couple of months:
January
Warm and welcoming approach by the practice nurse, thorough in her delivery of care and guidance.
February
I was able to get an emergency appointment the same day I phoned in. The doctor I saw was very thorough in her examination and I didn’t feel rushed.
March
Flexibility of telephone consultation. Doctor’s skill set a comfort for the patient who suffers Anxiety.
April
I have been a patient with you for a few years and your practice is a beautiful example of how one should be.
Historically, I had got used to other surgeries having reception teams who were just going through the motions with a lack of empathy, in the end leading to avoiding calling or trying to get appointments because it was just too frustrating, to my detriment.
Your amazing team over the last few years have changed that opinion. You are all a wonderful bunch of angels who clearly care.
As for your incredible superstar Doctors and nurses – just fabulous human beings.
Thank you all I appreciate how special you all are.
Historically, I had got used to other surgeries having reception teams who were just going through the motions with a lack of empathy, in the end leading to avoiding calling or trying to get appointments because it was just too frustrating, to my detriment.
Your amazing team over the last few years have changed that opinion. You are all a wonderful bunch of angels who clearly care.
As for your incredible superstar Doctors and nurses – just fabulous human beings.
Thank you all I appreciate how special you all are.
May
Patience and understanding for neuro-diversity and anxiety has transformed child patients medical experience.
June
Helpful and very efficient staff.
Can always get an appointment
Thank you everyone
Can always get an appointment
Thank you everyone